Attendee Services and Matching Manager
Endeavor Business Media is a cutting-edge media company covering a variety of industries where decision-makers across the world look first to gain the leading edge in their markets. With a fast-paced and growth-oriented environment, Endeavor values exceptional performance and recognizes the outstanding people who work together to make success happen.
The Attendee Services and Matching Manager is responsible for creating the personal agendas for all event participants. Your dynamic approach to puzzle-solving along with your eye for detail will be needed to generate arranged seating for meals, small group presentations, roundtable discussions, and one-to-one meetings. Our proprietary software system does a lot of the work, and you’ll fill in the parts it doesn’t. You’ll also bring the intelligent human’s touch to double-check/maximize opportunities that you’ll find in reviewing the software’s output. Travel to the events for four to five days, 6-8 times per year is required.
Specific Responsibilities Include:
· Manage Attendee Experience:
o Written and verbal attendee communications including acceptances, confirmations, itinerary requests, directory information, meeting preference surveys, post-event surveys, and contact lists
o Assist attendees in finding flights to meet budgetary and time restraints
o Chase the completion of each of the above to meet deadlines for travel arrangements, event production, and matching process
o Welcome attendees on-site and guide them through event from start to finish
· Execute the matching process and creation of individual agendas:
o Develop ranking sheets to be sent to participants
o Run the matching system and review output
o Maximize opportunities that the system may have missed
o Arrange meal seating charts based upon rankings (think wedding seating charts)
o Create small boardroom groups based upon rankings
o Optimize one-to-one meetings based upon mutual preferences
o Assign roundtable seating and moderators based on rankings
o Create individual agendas for all participants using the above assignments
o Be quickly adaptable to rework the above when additions or cancellations occur
· Provide accurate and timely reports throughout the process
· Identify and strive for continuous improvement of process, procedures, and tools
· Travel onsite for events as assigned, approximately 6-8 times per year
Education/Work Experience/Special Skills
The ideal candidate is a clever, analytical professional who thrives on solving data-driven puzzles. You should enjoy the process of making complex pieces fit together, including a penchant for understanding the effects of decisions from multiple perspectives. Turning the data into a human experience is what it’s all about, hence you should sincerely enjoy bringing people together in a way that focuses on how they can help each other. You should also be a customer service dynamo who embraces getting on the phone to give people good news (their applications have been accepted!) You’ll coach them through the process of delivering what you need in order to create an exceptional experience for them and be the main point of contact throughout the event logistics process.
Strong proficiency in MS Office (Mail merges, intermediate to advanced Excel functions, experience creating macros is a bonus)
Experience using database software
Impeccable attention to detail and process
Ability to identify contingencies and account for a cascade of changes
Strong written and verbal communications
Ability to establish and meet deadlines
Able to prioritize and handle multiple tasks on an ongoing basis
A strong desire to ensure participants get the most out of attending our events
We offer competitive benefits package including medical, dental, vision, life insurance, disability, 401(k), generous PTO & paid holidays. For consideration, please send cover letter, resume and salary requirement to firstname.lastname@example.org.
We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.