Helpdesk Technician - Fort Atkinson, WI / Tusla, OK

Endeavor Business Media is a cutting-edge media company covering a variety of industries where decision-makers across the world look first to gain the leading edge in their markets.  With a fast-paced and growth-oriented environment, Endeavor values exceptional performance and recognizes the outstanding people who work together to make success happen.  Endeavor offers a comprehensive benefit and compensation package as well as a friendly and diversified culture with a business casual work environment.

Endeavor Business Media has a geographically diverse workforce across the US and operates in a cloud environment.  This position works in a customer service group dedicated to removing technical related obstacles from the business environment. This is the first line of support for all technology and services related to IT or website development. Successful candidate will enjoy hands on experience in a sandbox environment. Think critically/creatively to resolve problems, big and small.

Responsibilities

  • Championing of end-user issues and technology problems

  • Proactive support of customer facing technology solutions

  • Deploy and support Windows and Mac hardware/software

  • Support email, content management system (CMS) and telephony needs

  • Maintain Office 365 environment

  • Employee on/off-boarding and training

 

Qualifications

  • Equivalent to graduation from an accredited four-year college/university in a job-related field or relevant experience

  • Demonstrated knowledge of core networking principles such as TCP/IP and DNS.

  • Experience supporting or diagnosing Windows or Mac hardware and software

  • Ability to work with a team

  • Ability to work under shifting priorities and a fact paced environment

  • Strong communication skills – both written and verbal

  • Customer oriented, resourceful and self-motivated

  • Solid troubleshooting methodology

 

Technologies

  • Cloud technologies such as AWS, Office 365, Onedrive

  • VOIP

  • Cloud services such as office 365 and Gsuite

  • Windows 10, Mac OS,  Dell and Cisco switches using vlan


We offer competitive benefits package including medical, dental, vision, life insurance, disability, 401(k), generous PTO & paid holidays.  Send cover letter, resume and salary requirement in confidence to resume@endeavorb2b.com.

Endeavor Business Media is an equal opportunity employer. We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.

©2019 ENDEAVOR BUSINESS MEDIA

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