Operations Systems Support Specialist
Endeavor Business Media is a cutting-edge media company covering a variety of industries where decision-makers across the world look first to gain the leading edge in their markets. With a fast-paced and growth-oriented environment, Endeavor values exceptional performance and recognizes the outstanding people who work together to make success happen.
The Operations Systems Support Specialist trains and supports the sales and operations staff in all aspects of the MagHub CRM and orders-to-cash application. This responsibility includes creating, maintaining and distributing process and procedure documentation pertaining to the core system functions as well as providing on-site and remote training. This position also participates in data migration and/or system set-up activities as part of any new business implementation or integration effort. Working alongside the Production Systems Administrator, the Operations Systems Support Specialist identifies and applies process improvements which leverage the MagHub application and other interacting or independent operations systems.
-Provide the day-to-day support needs to a diverse group of sales, accounting and operations staff.
-Provide day-to-day support in the areas of company and contact record maintenance, various order entry procedures, and reporting.
-Train new employees on the MagHub application functions relevant to their position.
-Stay current on vendor’s monthly system releases which include new features, improvements and bug fixes; and communicate relevant changes across the internal user groups.
-Observe user activity to ensure practices are consistent with critical company policies.
-Interact with vendor support resources as needed.
-Collaborate with Production Systems Administrator and department heads on new initiatives to further leverage the application to best serve the needs of the organization at large.
· Excellent written and verbal communication skills
· Strong organizational skills; can effectively work independently and collaboratively
· Ability to understand how isolated events or changes impact a larger process
· Ability to recognize and respond accordingly to how individuals learn
· Aptitude for working efficiently in a Web-based application
Bachelors or Associated degree required; web application and/or back office systems support experience desired.
We offer competitive benefits package including medical, dental, vision, life insurance, disability, 401(k), generous PTO & paid holidays. For consideration, please send cover letter, resume and salary requirement in confidence to firstname.lastname@example.org.
Endeavor Business Media is an equal opportunity employer. We are committed to providing equal employment opportunities in recruiting, hiring, training, promotions, compensation and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status.